vendredi 9 janvier 2015

New Year Files Generate No Thumbnails but Last Years Files Do


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I have an issue that none of my developers can seem to solve which is as follows:


Issue Details:



  1. Issue is with Thumbnails of animation files not displaying;

  2. Issue is happening in BOTH our Ruby on Rails web application as well as our Android Application

  3. What's displaying and what's NOT displaying:

    { Animations created in AE in 2014 render/display animation thumbnails no issues; Animations created in AE in 2015 using IDENTICAL software, process, etc. do NOT render/display animation thumbnails.}


screenshot of one thumbnail displaying and one not displaying although they're from the same method and software



asked 1 min ago







New Year Files Generate No Thumbnails but Last Years Files Do

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