New Year Files Generate No Thumbnails but Last Years Files Do

Vote count:

0

I have an issue that none of my developers can seem to solve which is as follows:

Issue Details:

1. Issue is with Thumbnails of animation files not displaying;


2. Issue is happening in BOTH our Ruby on Rails web application as well as our Android Application


3. What's displaying and what's NOT displaying:
   
   { Animations created in AE in 2014 render/display animation thumbnails no issues; Animations created in AE in 2015 using IDENTICAL software, process, etc. do NOT render/display animation thumbnails.}

asked 1 min ago

GratefulEnergy

10

New Year Files Generate No Thumbnails but Last Years Files Do