Dynamics CRM 2013: Accessing Billable Time on Case Resolution Entity

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I have a couple of things I'm trying to do:

1.) Create a workflow that updates a task's duration from a case's billable time resolution

2.) Run a report on Billable time or billable time vs other activities

The main issue that I'm having is that I can't seem to pull the billable time (time spent) field in any report or workflow. For whatever reason there's a separate entity from the case entity (Case Resolution) that contains this data however it seems uncustomizable and virtually invisible.

Anybody have ideas?

asked 57 secs ago

Mr. Irrelevant

1

Dynamics CRM 2013: Accessing Billable Time on Case Resolution Entity